PART I: Building Blocks of Management & Leadership
The Management Process
Sharing My Experience: "The first BPI"
Business 4D:People – Process – Technology – Values
Sharing My Experience: "The Batmobile story"
Strategic Management
Sharing My Experience: "Competing with China"
Lean Manufacturing
Sharing My Experience: "An order every fifty-two seconds"
Business Process Improvement
Sharing My Experience: "From perception to perfection"
People Management
Sharing My Experience: "I don't need you anymore”
Corporate Social Responsibility
Sharing My Experience: "Boards, wake up!"
PART III: Lessons Learned.
200 Business Ideas
Epilogue
References
About the author
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CONTACT
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PART II: Making Things Happen
Value Chain/Supply Chain
Sharing My Experience: "Land the plane"
Sales and Operations Planning
Sharing My Experience: "Using game theory"
Enterprise Resources Planning
Sharing My Experience: "ERP selection process"
Supplier Management and Sourcing
Sharing My Experience: "Sunshine"
New Product Development and Innovation
Sharing My Experience: "My first DVD game"
Safety Management
Sharing My Experience: "Safety is not a priority, it's a value"
Quality Management
Sharing My Experience: "The pacemaker"
Environmental Management and Sustainability
Sharing My Experience: "Just shut it off"
Productivity and Cost
Sharing My Experience: "0 percent price increase"
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