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PART I: Building Blocks of Management & Leadership


The Management Process

Sharing My Experience: "The first BPI"


Business 4D:People – Process – Technology – Values

Sharing My Experience: "The Batmobile story"


Strategic Management

Sharing My Experience: "Competing with China"


Lean Manufacturing

Sharing My Experience: "An order every fifty-two seconds"


Business Process Improvement

Sharing My Experience: "From perception to perfection"


People Management

Sharing My Experience: "I don't need you anymore”


Corporate Social Responsibility

Sharing My Experience: "Boards, wake up!"



PART III: Lessons Learned.

200 Business Ideas

Epilogue

References

About the author

PART II: Making Things Happen


Value Chain/Supply Chain

Sharing My Experience: "Land the plane"


Sales and Operations Planning

Sharing My Experience: "Using game theory"


Enterprise Resources Planning

Sharing My Experience: "ERP selection process"


Supplier Management and Sourcing

Sharing My Experience: "Sunshine"


New Product Development and Innovation

Sharing My Experience: "My first DVD game"


Safety Management

Sharing My Experience: "Safety is not a priority, it's a value"


Quality Management

Sharing My Experience: "The pacemaker"


Environmental Management and Sustainability

Sharing My Experience: "Just shut it off"


Productivity and Cost

Sharing My Experience: "0 percent price increase"